If you didn’t receive cash back from your purchase through Price.com, here are the most common reasons and tips to ensure your future purchases earn rewards:
1. You Didn’t Activate Cash Back
Before you finalize your purchase, make sure to activate cash back on Price.com, the Price.com app, or our browser extension. If activated correctly, you’ll see a confirmation pop-up before being redirected to the merchant’s site.
2. Using Ineligible Coupon Codes
Only coupon codes listed on Price.com qualify for cash back. Using codes from other sources, including special discounts (e.g., student, military, birthday), can disqualify your purchase from cash back eligibility.
3. Product or Category Exclusions
Not every product or category qualifies for cash back. Always check the offer terms and exclusions on the store’s detail page on Price.com to verify that your item qualifies.
4. Purchase Not Properly Tracked
Your purchase might not track correctly if:
- You visited other coupon or cashback sites after activating cash back.
- You navigated away from the merchant’s page or added items to your cart before activating cash back.
- You used ad-blocking software or have disabled cookies.
5. Changes to Your Order
Cash back can be voided if you:
- Return or exchange part of your order.
- Modify your order after completing checkout.
- Cancel or partially cancel your order.
6. Gift Card Purchases
Buying or redeeming gift cards usually doesn’t qualify for cash back, unless explicitly stated on Price.com.
7. Merchant Approval Pending
Cash back transactions typically show as “pending” until verified by the merchant, which can take several days to weeks. Each store has specific approval times; check the “Terms & Exclusions” section for details.
8. International or Unsupported Sites
Purchases made from international versions or unsupported merchant sites are not eligible. Confirm that you’re shopping on the approved merchant websites listed on Price.com.
Still Have Questions?
If none of these reasons apply and you’re still missing cash back, please contact our support team at support@price.com for assistance.