Cash Back usually fails to track for one of the reasons below. Check each one, then send a request if none fit.
Cash Back Wasn’t Activated
Start every shopping trip at Price.com, in the Price.com app, or with the browser extension turned on. When it works, you’ll see a confirmation before the store opens.
Another Extension or Ad Blocker Took Over
Other coupon, Cash Back or ad-blocking extensions can overwrite the Price.com tracking link. Turn them off while you shop, and keep cookies on. Visiting another coupon or Cash Back site after activating can also cancel tracking.
You Used a Code From Somewhere Else
Only coupon codes listed on Price.com keep your order eligible. Codes from other sites, and special discounts like student, military or birthday codes, can cancel Cash Back on that order.
You Finished in the Store’s App
If you click through from Price.com and then complete checkout in the store’s own app, the purchase usually can’t be tracked. Finish in the same browser session.
The Item or Category Is Excluded
Not every product qualifies. Check the terms and exclusions on the store’s page on Price.com. Buying or redeeming gift cards usually doesn’t earn Cash Back unless the store page says so.
Your Order Changed
Returns, exchanges, edits after checkout, and full or partial cancellations can reduce or remove Cash Back.
It’s Still Pending
Stores can take several days to report a purchase. After that it shows as pending until the store’s return window closes, usually 30 to 90 days.
You Shopped an International Site
Purchases on a store’s international site, or on a site not listed on Price.com, aren’t eligible.
Still Missing?
For online purchases, send a missing Cash Back request. For in-store purchases, email support@price.com with your receipt and the email on your Price.com account.